SPA POLICIES
RESERVATIONS
To ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability.
Please notify us of any allergies or sensitivities when you schedule your appointment.
GROUP PARTY RESERVATIONS
We would be delighted to accommodate you on your special day with your loved ones. You can bring your favorite champagne or wine to drink while getting pampered. If your group reservation is more than four people, we do require a 50% deposit upon booking your appointment. We also charge an automatic 20% gratuity. Please, arrive 10 minutes earlier than your appointment time to choose your colors and be seated. That way our estheticians can start your service at the booked time. Please, ask for more details about your group reservations through email.
WALK-IN
We do take walk-ins ONLY when we have availabilities. It is always better to book an appointment beforehand to ensure that we have time to accommodate you.
LATE ARRIVAL
All appointments have been designed to allow appropriate time for full enjoyment of each service. Your late arrival may limit our ability to offer the fullest possible experience. Please be aware that late arrivals will not be afforded an extension of scheduled treatments. Treatments will be rendered only for the remainder of the scheduled appointment and you will be responsible for payment for the full service.
ARRIVAL TIME
We recommend that you arrive at least 5 minutes before your scheduled appointment. This will allow ample time to pick your colors and be seated.
CANCELLATION/RESCHEDULING POLICY AND FEES
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance; 72 hours notice is required to cancel or reschedule groups of four or more.
When you miss an appointment with us, we lose your business and the potential business of other clients who could have scheduled an appointment for the same time.
HEALTH CONDITIONS
Please advise us when booking any health conditions, allergies, injuries, recent surgeries, pregnancy, or special needs that may affect your services.
PERSONAL BELONGINGS
Please leave all jewelry and valuable items at home or keep them with you at all times. LO Spa & Nails is not responsible for lost or misplaced items.
GIFT CARDS
We are unable to process any returns or reimburse any payment transaction on any Gift Cards that are purchased.
PROFESSIONALISM
Our trained estheticians are here solely to help improve your wellness and relaxation. If an esthetician ever feels that a client is behaving inappropriately, they are authorized to stop the treatment immediately and direct you to the front desk.
CELL PHONES
We kindly ask that you turn your cell phones silent upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services.
NO-CHIP POLISH GUARANTEE
Our no-chip polish should last UP TO ten days or more if you take care of them well enough. If you need to fix your no-chip, we will be more than happy to fix them for you WITH AN APPOINTMENT. However, if your color itself had changed WE WILL NOT redo your no-chip for free. Most factors to color-changing involve hair coloring, eating fruits, touching food spices, or touching anything with a color transfer. We ask our clients to please make sure they put on gloves before touching anything that might affect the color to change or before doing dishes and cleaning.
When you schedule your appointment with us, you are agreeing to these policies.
"ALL SALES ARE FINAL."
THANK YOU! LO SPA & NAILS